Shipping policy
Spain
We do not ship orders to the Canary Islands, Ceuta, or Melilla.
We do not ship orders to the Canary Islands, Ceuta, or Melilla.
Portugal
We do not ship to the islands of Madeira, Porto Santo, Azores, San Miguel, Santa María, Terceira, Pico, Faial, San Jorge, Graciosa, Flores, or Corvo.
We do not ship to the islands of Madeira, Porto Santo, Azores, San Miguel, Santa María, Terceira, Pico, Faial, San Jorge, Graciosa, Flores, or Corvo.
United States
Shipments are subject to customs procedures, the costs of which will be borne by the customer.
Shipments are subject to customs procedures, the costs of which will be borne by the customer.
Delivery times
These timeframes may be extended during sales periods, Black Friday, Christmas, or special promotions.
These timeframes may be extended during sales periods, Black Friday, Christmas, or special promotions.
We strive for your order to arrive within 2 to 4 business days from when it leaves our facilities.
Orders placed after 15:00 will be processed the next business day, which adds 24 hours to the delivery time.
If you choose express shipping, the timeframe will be 24 to 48 business hours, as we do not offer deliveries on weekends.
Once you make the payment, we will send you an email confirming your purchase. Within the next 24 hours, the carrier will notify you that your order is on its way, including instructions to review and track it in real time.
We will do our best to meet the indicated deadlines, but we cannot be held responsible for delays caused by factors external to SmartGadget or by force majeure circumstances.
Tracking your order
When your package leaves our facilities, you will receive an email with the tracking number. It is possible that when you receive the email, the information may not be updated yet; do not worry, it will be available in a few hours. You can also access the tracking link from your user profile, in the orders section.
When your package leaves our facilities, you will receive an email with the tracking number. It is possible that when you receive the email, the information may not be updated yet; do not worry, it will be available in a few hours. You can also access the tracking link from your user profile, in the orders section.
Minimum order
We do not set a minimum amount for shipments to the countries where we operate
We do not set a minimum amount for shipments to the countries where we operate
International Shipping
If your order is addressed to a country outside the European Union, fees, taxes, or other charges may apply according to local or customs regulations. We use the DAP (Delivered at Place) incoterm, which means that SmartGadget will handle the delivery, but will not cover any potential customs fees or local taxes.
If your order is addressed to a country outside the European Union, fees, taxes, or other charges may apply according to local or customs regulations. We use the DAP (Delivered at Place) incoterm, which means that SmartGadget will handle the delivery, but will not cover any potential customs fees or local taxes.
The person receiving the order will be responsible for all customs costs related to the importation of the products, even if they decide to reject the shipment. If you are sending an order from the SmartGadget website to someone outside the European Union, make sure to inform them about these conditions.
In addition, customs procedures may cause delays in delivery.